Privacy Policy

Last updated: December 26, 2025

1. Introduction

Welcome to Campora Cloud, operated by Campora Tech, S.L., a company registered in Torredembarra, Spain ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our property management system.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, business information
  • Property Data: Property details, unit information, pricing data
  • Guest Information: Guest names, contact details, booking history, preferences
  • Payment Information: Billing details, payment method information (processed securely through third-party payment processors)
  • Communications: Messages, support requests, and feedback

2.2 Automatically Collected Information

  • Usage Data: Pages viewed, features used, time spent, clickstream data
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: We use cookies and similar technologies to enhance functionality

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Provide, maintain, and improve our property management platform
  • Account Management: Create and manage your account, authenticate users
  • Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
  • Communications: Send service updates, newsletters, marketing materials (with consent)
  • Analytics: Analyze usage patterns, improve features, develop new services
  • Security: Detect fraud, prevent abuse, ensure platform security
  • Legal Compliance: Comply with legal obligations, enforce our terms

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operations (hosting, payment processing, email delivery)
  • Integration Partners: Booking.com, Airbnb, and other OTAs when you connect your account
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law, court order, or governmental authority
  • Consent: Other parties with your explicit consent

We do not sell your personal data to third parties.

5. Data Security

We implement robust security measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest (AES-256)
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response and breach notification procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements
  • Maintain backups and business continuity

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights (GDPR & Data Protection)

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for data processing at any time
  • Lodge Complaint: File a complaint with your data protection authority

To exercise these rights, contact us at admin@campora.cloud

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions for specific countries
  • Binding Corporate Rules where applicable

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Understand usage patterns and improve services
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or requests: